MCS Networks offers 3 support packages to fit the needs of your business. Below is a basic breakdown of each of these packages.  Feel free to contact us to have a Free On-Site Assessment performed for your business.



Silver

Gold

Platinum

Support Services




Unlimited Email Support
Unlimited Telephone Support
Unlimited Remote Desktop Support
After Hours Support
Unlimited On-Site Support *

*Travel Expenses Not Included      




Inventory & Management




Online Asset Tracking
Web Based Ticketing / Case Management
Software License Management
Automatic System Optmization
 
Spyware & Virus Removal




Security & Performance




Event Log Monitoring
Disk Space & Disk Fault Monitoring
Virus & Spyware Monitoring
Microsoft Patch Management
Software Roll-out Assistance
Kaspersky Anti-Virus Setup & Monitoring





Server Management & Support




User & Password Management  
Group Policy & File Systems Permissions  
Emergency Account Lockouts (24/7/365)  
Terminal Server & PPTP / IPSec VPN Support  
HyperV & ESXi Virtualization Setup & Support
MSSQL / MySQL Setup & Support

Microsoft Exchange / IIS / FTP Setup & Support





Server Backup Monitoring




Tape / NAS Backup Monitoring  
Off-Site NAS Replication Setup & Support  
MSSQL / MySQL Backup Monitoring  
Managed Off-site Backup**  
**Additional License & Storage Fee Applies