MCS Networks offers 3 support packages to fit the needs of your business. Below is a basic breakdown of each of these packages. Feel free to contact us to have a Free On-Site Assessment performed for your business.
Silver |
Gold |
Platinum |
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Support Services |
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| Unlimited Email Support | |||
| Unlimited Telephone Support | |||
| Unlimited Remote Desktop Support | |||
| After Hours Support | |||
| Unlimited On-Site Support * | |||
| *Travel Expenses Not Included | |||
Inventory & Management |
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| Online Asset Tracking | |||
| Web Based Ticketing / Case Management | |||
| Software License Management | |||
| Automatic System Optmization |
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| Spyware & Virus Removal | |||
Security & Performance |
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| Event Log Monitoring | |||
| Disk Space & Disk Fault Monitoring | |||
| Virus & Spyware Monitoring | |||
| Microsoft Patch Management | |||
| Software Roll-out Assistance | |||
| Kaspersky Anti-Virus Setup & Monitoring |
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Server Management & Support |
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| User & Password Management | |||
| Group Policy & File Systems Permissions | |||
| Emergency Account Lockouts (24/7/365) | |||
| Terminal Server & PPTP / IPSec VPN Support | |||
| HyperV & ESXi Virtualization Setup & Support | |||
| MSSQL / MySQL Setup & Support | |||
| Microsoft Exchange / IIS / FTP Setup & Support | |||
Server Backup Monitoring |
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| Tape / NAS Backup Monitoring | |||
| Off-Site NAS Replication Setup & Support | |||
| MSSQL / MySQL Backup Monitoring | |||
| Managed Off-site Backup** | |||
| **Additional License & Storage Fee Applies | |||