MCS Networks Inc. offers Managed IT Services to the following sectors:

  • Small to Mid-sized businesses
  • Municipalities within Minnesota and Wisconsin
  • Public Safety including Police/Fire/Disaster response units

What exactly is “Managed IT Services”?
Managed IT Services simply put is a combination of services provided to our customers that ensures your IT systems are running in a safe, secure & reliable manner.

Some of the items in our managed IT services include:

  • Managing PC, Server and Network Environments
  • Providing technical support for end users and business owners
  • Providing Data backup and storage solutions
  • Network testing, monitoring, provisioning or virtualization
  • Managing Software products and implementing software patches
  • Overseeing network security & risk mitigation
  • Internet/Intranet connectivity and bandwidth management
  • Anti-Virus / Anti-Malware software management & monitoring
  • IT asset tracking and budgeting services

MCS Networks Inc. offers our customers a wide variety of Managed Service IT plans to suite not only the needs of our customers but every budget as well.

We currently offer the following plans:

  • • Bronze Level Support:
    1. • Management agent installed onto device to allow for easy remote assistance as well as IT asset tracking
    2. • On-site & remote based support is invoice time/material.
  • • Silver Level Support:
    1. • [All Items included in Bronze Level Support]
    2. • Windows/Apple automated patch management and reporting abilities
    3. • Unlimited telephone & email support
    4. • Event logs / system health monitoring
    5. • Service desk based ticketing and support request tracking system
    6. • On-site & remote based support is invoice time/material.
  • • Gold Level Support:
    1. • [All Items included in Silver]
    2. • Unlimited remote/telephone & email support
    3. • Software license management
    4. • Virus & spyware monitoring (licensing required)
    5. • Software Roll-out Assistance & Project Management
    6. • Emergency & Out-of-Band patch deployment
    7. • On-site based support is invoiced time/material
  • • Platinum Level Support:
    1. • [All Items included in Gold]
    2. • Advanced application support (Public Safety Sector)
    3. • Unlimited on-site support (travel restrictions apply)

We are currently supporting the following Platforms:

  • • Current Lifecycle:
    1. • Microsoft Windows 8.1 & 10
    2. • Microsoft Windows Server 2012R2, 2016, 2019
    3. • Microsoft SQL Server 2012 and newer
    4. • Microsoft Exchange 2013 and newer
    5. • Apple OSX+
  • • Legacy Product Support:
    1. • Microsoft Windows [Desktop] – [3.x, 9x, NT4, 2000, XP, 7, 8]
    2. • Microsoft Windows [Server] – [NT, 2000, 2003, 2008]
    3. • Microsoft SQL Server 2002, 2003, 2005, 2008

READY TO GET STARTED?

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