MCS Networks offers 3 support packages to fit the needs of your business. Below is a basic breakdown of each of these packages. Feel free to contact us to have a Free On-Site Assessment performed for your business.
Silver |
Gold |
Platinum |
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Support Services |
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Unlimited Email Support | |||
Unlimited Telephone Support | |||
Unlimited Remote Desktop Support | |||
After Hours Support | |||
Unlimited On-Site Support * | |||
*Travel Expenses Not Included | |||
Inventory & Management |
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Online Asset Tracking | |||
Web Based Ticketing / Case Management | |||
Software License Management | |||
Automatic System Optmization |
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Spyware & Virus Removal | |||
Security & Performance |
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Event Log Monitoring | |||
Disk Space & Disk Fault Monitoring | |||
Virus & Spyware Monitoring | |||
Microsoft Patch Management | |||
Software Roll-out Assistance | |||
Kaspersky Anti-Virus Setup & Monitoring |
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Server Management & Support |
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User & Password Management | |||
Group Policy & File Systems Permissions | |||
Emergency Account Lockouts (24/7/365) | |||
Terminal Server & PPTP / IPSec VPN Support | |||
HyperV & ESXi Virtualization Setup & Support | |||
MSSQL / MySQL Setup & Support | |||
Microsoft Exchange / IIS / FTP Setup & Support | |||
Server Backup Monitoring |
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Tape / NAS Backup Monitoring | |||
Off-Site NAS Replication Setup & Support | |||
MSSQL / MySQL Backup Monitoring | |||
Managed Off-site Backup** | |||
**Additional License & Storage Fee Applies |